Terms of Service (sharpening et al.)

 

By submitting your goods for sharpening, repair, refinishing, or any related service, you authorize Catalyst Cutlery, LLC (“Strata”) to perform the requested work. You acknowledge that these services may alter the condition of your goods, including but not limited to:

• Aesthetic and cosmetic changes (e.g., scratches on metal, wood, plastic, or other materials).

• Changes in geometry, shape, thickness, weight, or dimensions.

• Replacement of materials (e.g., wood, metal, plastic).

• Other reasonable modifications resulting from the service process.

Sharpening & Service Scope

• The sharpening service applies only to the blade edge. Additional repairs (e.g., fixing chips, grinding bolsters) will incur extra charges unless otherwise specified.

• Other services (e.g., refinishing, repairs) are charged in addition to sharpening unless explicitly noted.

• If your service request is unclear, incomplete, or missing, Strata will perform the necessary work to optimize your goods and charge accordingly.

• Estimated costs and turnaround times are not guaranteed and may vary. You agree to pay for the services rendered upon receipt of your goods unless otherwise specified.

• By accepting your serviced goods, you confirm satisfaction with the work performed.

Liability & Service Limitations

• Strata makes no guarantees on edge retention, sharpness duration, polish levels, or other physical properties.

• You must declare any structural damage (e.g., loose handles, cracks) before service. Strata is not responsible for further damage that may occur during servicing due to pre-existing issues.

• If an undisclosed defect causes injury to the service provider, you may be held liable for reparations.

• Strata reserves the right to refuse service for any item for any reason.

Shipping & Insurance

• Customers are responsible for all shipping costs (sending, return shipping, and insurance).

• Strata returns goods via USPS or another carrier, with standard shipping unless expedited service is requested and paid for.

• Insurance is optional and must be declared prior to return shipping. If no insurance is requested, Strata is not liable for lost, stolen, delayed, or damaged shipments.

• Customers must properly package their goods. Strata is not responsible for damage due to inadequate packaging.

• If a mailed-in item is deemed unserviceable, Strata will notify you and refund any initial service charges. However, return shipping costs will still apply.

Payment & Claim Policies

• Strata only accepts digital payments for mail-in services unless otherwise noted.

• Items left unclaimed for 90 days may be considered abandoned.

• By providing your contact information, you consent to Strata contacting you regarding services, your goods, and payment.

• Upon receiving and inspecting your serviced goods, you agree to pay the invoiced amount via the available payment options.