Shipping Policies
We strive to prepare packages for pickup within 3-4 business days of purchase. However, order processing may take longer based on business volume or if the product requires servicing (e.g., sharpening, re-handling). As a small team, we do our best to ship orders as quickly as possible, but we cannot match the fulfillment speeds of large companies like Amazon.
Processing & Shipping Timeframes
• Strata is closed Monday-Wednesday, and most shipping companies do not operate on Sundays.
• Orders placed Friday-Sunday may not ship until Thursday when we reopen depending on the pace of business/our capacity to fulfill packages in a timely manner, as well as the availability of pick ups from the shipping company.
• If your order includes a service, shipping may be delayed by 2-3+ weeks or more, depending on complexity. We will provide updates as possible.
• No cancellations, exchanges, or refunds will be issued due to processing delays.
Signature Confirmation
Strata does not require signature confirmation, but it can be added for an additional fee.
• To request this service, include a note at checkout or contact us before your package ships.
• Anyone at the delivery address can sign for the package, so please plan accordingly.
• Strata is not responsible for issues arising from opting out of signature confirmation.
• If you miss a delivery attempt, your package may be returned to the sender or held at a local distribution center. Strata is not responsible for any resulting issues.
Tracking Information
• A tracking number will be provided when your shipping label is created. However, this does not mean the package has been packed or picked up yet.
• Once the package is in the possession of the shipping carrier, Strata cannot be held responsible for:
• Tracking updates (which may be delayed or missing)
• Shipping delays or customs processing
• Lost, damaged, or misdelivered packages
• Redirecting shipments or updating shipping information
• If an issue arises, you must file a claim directly with the shipping carrier. Strata will provide any necessary supporting information but will not open claims on your behalf.
Domestic Shipping (USA)
• Strata ships within the USA via UPS at rates determined by the carrier.
• Shipping insurance is available via EasyShip at an additional cost. If you elect insurance, please review EasyShip’s policies here.
• If you do not purchase insurance, Strata is not responsible for lost, stolen, or damaged shipments.
• Oversized or irregularly shaped items may incur additional shipping fees, which will be communicated before shipment.
UPS Contact Information:
• Customer Service: 1-800-742-5877
• Claims: UPS Claims Page
International Shipping
• Strata ships internationally via DHL or UPS at rates determined by the carrier.
• Shipping insurance is available via EasyShip. If you elect insurance, please review EasyShip’s policies here.
• If you do not purchase insurance, Strata is not responsible for lost, stolen, or damaged shipments.
• Oversized or irregularly shaped items may incur additional shipping fees, which will be communicated before shipment.
Carrier Contact Information:
• DHL Customer Service: 1-800-225-5345
• DHL Claims: DHL Claims Page
• UPS Customer Service: 1-800-742-5877
• UPS Claims: UPS Claims Page
Shipping Delays & Issues
We do not control shipping costs, pickup schedules, or delivery timeframes set by third-party carriers.
Tracking & Delivery Issues
• Carriers may not scan packages immediately, causing a delay in tracking updates.
• Some packages may show no updates until they are delivered.
• First-time scans can take several days or longer to appear in the carrier’s system.
• If tracking shows that your package is still in Strata’s possession, it may already be with the carrier but unscanned.
• Strata does not offer cancellations, refunds, or exchanges due to tracking delays or missing updates.
Understanding Shipping Speed vs. Processing Time
• The shipping speed you select at checkout only applies once the package is with the carrier.
• Strata processes orders chronologically—selecting a faster shipping method does not expedite our processing time.
• No cancellations, exchanges, or refunds will be issued for misunderstandings regarding processing vs. shipping speed.
Errors & Shipping Claims
• If Strata makes an error (e.g., incorrect shipping details or incomplete orders), we will work with you to find a resolution.
• If a shipping claim is in progress and a chargeback is issued before resolution, Strata will contest the chargeback.
Contact & Additional Information
If you did not receive a tracking number, please check your spam folder or email info@strataportland.com.
For questions, concerns, or deviations from these policies, please contact us before making a purchase.