Refunds, Returns, Exchanges

General Terms

Strata does not accept returns due to misuse or misunderstanding of the product's intended purposes.
Most products do not include manufacturer warranties unless explicitly stated. For items that do, any warranty coverage is provided and honored solely by the manufacturer, according to their stated terms and conditions. Warranty claims must be initiated and processed directly between you and the manufacturer. Strata does not offer warranties on any products or services.
Handmade items may vary in appearance. These natural variations are not defects. We do not give discounts, refunds, or exchanges for inconsistencies in appearance.
Most product photos on our website represent a single example of the product type. Due to natural material variation and handmade processes, the item you receive may differ slightly in appearance, weight, or dimensions. These differences are not considered defects, and we do not offer discounts, refunds, or exchanges for such variations.
All concerns, questions, special requests, or service inquiries related to new purchases must be submitted before the order is processed. Strata does not offer discounts, refunds, or accommodations for issues arising from requests made after processing has begun.
Products are inspected prior to sale yet may show minor, but acceptable imperfections. We do not give discounts, refunds, or exchanges for such imperfections.
Unless Strata is at fault or there is a legitimate manufacturing default, all return shipping is the customer’s responsibility.
Once your order has left our possession, any issues that arise during shipment are to be rectified by you and the shipping company — Strata is NOT the shipping company.
Strata inspects all Items returned before refunds, discounts, or exchanges are processed for items that are applicable for such.
It typically takes 7-14 business days for refunds to be returned to your payment source once accepted and processed. Please contact your payment provider for any issues after this timeframe.

Non-Returnable Items

Mirror-polished items.
Purchases made via Shop Pay Installments.
Gift cards, sale items, second-hand or consignment goods, saya/guards, consumables, altered goods.
Used or damaged items, or those not in their original and intact condition including packaging and presentation materials.
Natural and synthetic stones and powders.

Knives

Eligible for store credit only (minus any fees).
Requests must be submitted within 14 days of delivery or pickup.
Items must be unused and in original packaging with proof of purchase.
We do not offer returns, discounts, or exchanges for issues concerning corrosion and/or damage from misuse.

Sharpening Stones

Returns or exchanges are not accepted, used or unused.

Wooden Products

Changes in color or shape, such as warped cutting boards, are natural and not considered defects. We do not guarantee the longevity, nor have any warranties, for wooden products, nor provide discounts, refunds, or exchanges for such changes.

Custom Orders

All custom or special orders are final sale.
Any incurred costs must be paid, even if the order is canceled.

Other Products

Must be returned within 14 days of delivery.
Must be unused, undamaged, and in original packaging with proof of purchase.

Order Modifications

Email info@strataportland.com promptly to request changes.
Modifications are not guaranteed.
No refunds or discounts if changes cannot be made after order placement.