Shipping Policies

Shipping Policies

Processing Time

  • We try, but do not guarantee, to process shipments within 3–4 business days unless otherwise stated.

  • Orders placed Friday–Sunday may not ship until the following Wednesday as we are not always able to process shipments during busy weekends, shipping companies are closed Sunday, and Strata is closed Monday & Tuesday.

  • Orders with service requests may be delayed by 2–3 weeks or more.

  • Shipping speed selected at checkout does not affect processing time. We do not give discounts or refunds for any misunderstandings between these two different time frames.

  • No refunds or cancellations for delays unless pre-approved.

Shipping Issues

  • Strata is not liable for carrier delays, scanning issues, or tracking gaps.

  • Contact the carrier directly for lost, delayed, or damaged packages.

  • Signature confirmation is optional and available upon request for an additional fee.

  • Tracking numbers are issued when shipping labels are created—not necessarily when the item ships.

Domestic Shipping (USA)

  • Carrier: UPS

  • Insurance: Optional via EasyShip

  • Oversized or irregular items may incur extra fees

  • Additional fees may apply

International Shipping

  • Carriers: UPS or DHL

  • Insurance: Optional via EasyShip

  • Oversized or irregular items may incur extra fees

  • Additional fees may apply

Carrier Contact Info:

Shipping Claims

  • If Strata makes a fulfillment error, we will help resolve it.

  • General shipping claims such as damage, loss, delayed packages, or any related issue(s) that occur once your package(s) have left Strata's possession, fall within the shipping company's scope of responsibilities and are to be resolved by the customer and shipping company.

  • If a chargeback is initiated before a shipping claim is resolved, Strata will dispute the chargeback.

Refund & Exchange Process

  1. Submit request within 14 days of receipt to info@strataportland.com or call (207) 517-0034.

  2. Ship approved items to:

    Strata — Returns

    67 Washington Ave

    Portland, ME 04101

    USA

  3. You are responsible for return shipping and insurance.

      4. Once inspected:

  • Store credit is issued for any applicable item(s) within 7–10 business days (via gift card)

  • Refunds for any applicable item(s) are issued within the same timeframe

Gift Purchases

Include a receipt for gift purchases.

  • Returns or exchanges require proof of purchase

  • Requests must be made within 14 days of delivery

If you did not receive a tracking number but your order has been processed by us, please contact us at 207-517-0034 or info@strataportland.com for assistance.