Shipping Policies

SHIPPING POLICIES

USA DOMESTIC

Strata ships domestically within the USA via USPS or UPS for a rate determined by the shipping company, unless otherwise noted. You can elect to have shipping insurance via EasyShip added to your order at a cost set relative to the cost of your entire order. Please see Easyship's policies, here. If a claim needs to be issued, Easyship will provide you the necessary steps to do so. Strata will provide whatever necessary information to assist in your claim. Strata cannot be held responsible for any issues that may arise from not electing insurance. Odd-sized or large items may cost more than average sized products, of which we will do our best to notify you of. You are responsible for covering any additional costs for such sized items. All shipments are automatically covered up to $200 via Shopify's policies. We recommend you insure any packages above that value.

Domestic shipping typically takes 2-3 business days once received by the shipping company, but could be more or less also depending on which shipping option you choose. Strata cannot be held responsible if shipping takes longer then stated by the shipping company once it is received by them. If you would like to elect a faster or more robust shipping method, please email us at info@strataportland.com. You will need to cover any additional costs and fees incurred by using an elective service, and all standard shipping policies apply.

Strata requires that all packages include signature confirmation for a fee determined by the shipping company you select, or it can be waived upon your request by writing in the 'comments/notes' section at checkout, or by contacting us via email or phone. Strata cannot be held responsible for issues that arise from electing to not have signature confirmation. Please note that anyone can sign for your package, so prepare your schedule or alert your neighbors that a package for you is on the way and requires signature confirmation to help reduce the chances of theft. Strata cannot be held responsible if issues arise even if you have signature confirmation, including missing attempted deliveries that result in a return to sender or hold at the nearest local or regional distribution center for the shipping company used.

You will receive a tracking number from us when we process the order for shipment, but that does not mean the shipment was packed up or picked up, only that a shipping label was created. Once the package is received by the shipping company you will be able to track progress of the shipment, and Strata can no longer responsible for the processing, tracking, loss/damage claims, redirecting, updating information, delays in delivery or customs, etc. because the package would be in the possession of a third-party. If an issue does arise, claims must be filed by you. Strata will provide any information needed for claims, but will not open a claim for you. You can reach USPS customer service at 1-800-275-8777, and claims at https://www.usps.com/help/claims.html. You can reach UPS customer service at 1-800-742-5877, and claims at https://www.ups.com/us/en/support/contact-us.page

We try to prepare packages for pickup within 48-72 business hours after purchase, but it may take longer to prepare for shipment given the pace of business. The same processing time applies to any packages received back to us via returned to sender. The shipping speed you purchase only applies when the package has been retrieved by the shipping company, it does not apply to the pace at which Strata prepares the order. Please note that since most shipping companies are closed on Sundays and often have limited pickup options on Saturdays, and the fact that Strata is closed on Mondays and Tuesdays, orders placed Friday-Sunday may not be shipped out until Wednesday depending on the pace of business. If you requested service on any products in your order (such as sharpening, re-handling, etc.), shipping will be delayed until the service is rendered. Depending on the complexity of the service, it may take up to 2-3+ weeks to ship out but we will do our best to keep you updated on progress. We do our best to ship out packages Wednesday-Saturday but our ability to do so depends on the pace of business and the shipping company picking up scheduled pick ups on time. Strata is not responsible for any incorrect address information that you enter - we do not edit shipping addresses so please double check your address information before submitting your order. A refund must be requested before submitting chargebacks if issues arise from packages returned to sender. We do NOT offer any cancellations, exchanges, or refunds for any of these issues.

We cannot control the shipping costs, nor the paces of package pickups and delivery by third-party shipping companies. We do not offer cancellations, refunds, or exchanges for delays in pickup or delivery times or issues that arise from failed delivery attempts. We occasionally have issues with shipping companies not picking up scheduled pick-ups on time from our store, which may delay overall shipping time; and our place and pace of business does not enable us to deliver packages at pick-up/drop-off centers. Sometimes shipping companies do not update the tracking information in a timely manner, of which we have no control over, which means that once your package has been picked up you may not receive any updates on tracking until your package is delivered to you.

We are a small team doing our best to get your items to you as fast as possible, but please understand that we cannot offer the same high-paced order fulfillment and shipping speeds as larger companies like Amazon et al.

In the chance that Strata has made a typographical error leading to issues in shipping, or sent the incorrect or incomplete order, Strata will work with the customer to present options to resolve. We do not give refunds or discounts for such situations.

For questions related to these policies, or to receive a tracking number if you did not receive one, please email info@strataportland.com. Sometimes notifications from our system are sent to spam folders, so please double check your spam folder. All questions and concerns must be addressed before purchase. Any deviations from these policies must be expressly agreed upon by Strata.

INTERNATIONAL

Strata ships internationally via DHL or UPS for a rate determined by the shipping company. You can elect to have shipping insurance via Easyship added to your order at a cost set relative to the cost of your entire order. Please see Easyship's policies, here. If a claim needs to be issued, Easyship will provide you the necessary steps to do so. Strata will provide whatever necessary information to assist in your claim. Strata cannot be held responsible for any issues that may arise from not electing insurance. Odd-sized or large items may cost more than average sized products, of which we will do our best to notify you of. You are responsible for covering any additional costs for such sized items. All shipments are automatically covered up to $200 via Shopify's policies. We recommend you insure any packages above that value.

Shipping typically takes 2-10 business days once received by the shipping company. Strata cannot be held responsible if shipping takes longer then stated by the shipping company once it is received by them. If you would like to elect a faster or more robust shipping method, please email us at info@strataportland.com. You will need to cover any additional costs and fees incurred by using an elective service, and all standard shipping policies apply.

You will receive a tracking number from us when we process the order for shipment, but that does not mean the shipment was packed up or picked up. Once the package is received by the shipping company, you will be able to track progress of the shipment, and Strata can no longer responsible for the processing, tracking, loss/damage claims, redirecting, updating information, delays in delivery or customs, etc. because the package would be in possession by a third-party. If an issue does arise claims must be filed by you. Strata will provide any information needed for claims, but will not open a claim for you. You can reach DHL customer service at 1-800-225-5345, and claims at https://mydhl.express.dhl/us/en/help-and-support/contact-us/claims/shipment-receivers.html. You can reach UPS customer service at 1-800-742-5877, and claims at https://www.ups.com/us/en/help-center/claims-support.page.

We try to prepare packages for pickup within 24-48 business hours of purchase, but it may take longer to prepare for shipment given the pace of business. Please note that since most shipping companies are closed on Sundays, and often have limited pickup options on Saturdays, and the fact that Strata is closed on Mondays and Tuesdays, orders placed Friday-Sunday may not be shipped out until Wednesday depending on the pace of business. If you requested service on any products in your order (such as sharpening, re-handling, etc.), shipping will be delayed until the service is rendered. Depending on the complexity of the service, it may take up to 2-3+ weeks to ship out but we will do our best to keep you updated on progress. We do our best to ship out packages Wednesday-Saturday, but our ability to do so depends on the pace of business and the shipping company picking up scheduled pick ups on time. Please take this into account when placing your shipping order. We do NOT offer any cancellations, exchanges, or refunds for any of these issues.

We cannot control the shipping costs, nor the paces of package pickups and delivery by third-party shipping companies. We do not offer cancellations, refunds, or exchanges for delays in pickup or delivery times. We occasionally have issues with shipping companies not picking up scheduled pick-ups on time from our store, which may delay overall shipping time; and our place and pace of business does not enable us to deliver packages at pick-up/drop-off centers. Sometimes shipping companies do not update the tracking information in a timely manner, of which we have no control over, which means that once your package has been picked up you may not receive any updates on tracking until your package is delivered to you.

We do not offer cancellations, refunds, or exchanges if you miss delivery attempts, thus "delaying" delivery.

If a package is returned to sender (Strata), we will contact you about re-delivery or cancellation of your order minus any shipping fees. If you want to have the returned package redelivered you must pay for a new shipping label. A refund must be requested before submitting chargebacks if issues arise from packages returned to sender.

For questions related to these policies, or to receive a tracking number if you did not receive one, please email info@strataportland.com. All questions and concerns must be addressed before purchase. Any deviations from these policies must be expressly agreed upon by Strata.