General Terms of Service

Terms of Service

General Disclaimer

  • Strata is not responsible for typographical errors.

  • Prices and policies may change without notice.

  • No implied warranties unless explicitly stated.

  • We are not responsible for misuse or infringement issues.

  • We reserve the right to refuse service(s) and sale(s) for any reason(s).

  • By submitting your goods, you agree to pay all associated fees for services rendered unless otherwise written or confirmed by a receipt.

  • Any claim that Strata agreed to modify its standard Terms & Policies, if disputed by Strata, must be supported by written confirmation or a receipt.

  • By submitting your item(s) for service(s) and/or purchasing some item(s) from us, you agree to Strata's Terms & Policies.

Service Authorization

By submitting your goods for sharpening, repair, refinishing, or any related service, you authorize Strata to perform the requested services, as well as any additional services deemed necessary to restore the item to working condition—unless limitations are clearly specified in writing. You agree to pay the invoiced amount upon completion.

Please note: Services may alter the condition of your goods, including but not limited to:

  • Cosmetic changes (e.g., scratches on metal, wood, or plastic)

  • Adjustments to shape, weight, or geometry

  • Material replacement (e.g., handles or components)

  • Reasonable modifications necessary for functionality

Discounts or refunds are not provided for the above if within a reasonable degree considered acceptable within the industry.

Service Scope

  • Sharpening applies only to the blade edge. Additional work (e.g., chip removal, bolster grinding, refinishing, polishing, etc) incurs extra charges unless otherwise noted.

  • If your request lacks detail or budget limits, Strata will use discretion to fully optimize the item and charge accordingly.

  • Estimated costs and turnaround times are not guaranteed and may vary.

  • Receipt of your serviced item confirms satisfaction with the work performed.

Liability & Limitations

  • Strata does not guarantee edge retention, sharpness duration, finish quality, or physical properties post-service.

  • You must disclose any pre-existing damage (e.g., cracks, loose handles). Undisclosed issues may result in further damage, for which Strata is not liable.

  • If a hidden defect causes injury to staff, you may be held responsible.

  • Strata reserves the right to refuse service for any item(s) for any reason(s).

Shipping & Insurance

  • Customers are responsible for all shipping costs—including customs, tariffs, and insurance—unless otherwise specified in writing.

  • Goods are returned via UPS or another carrier with standard shipping unless expedited shipping is requested and paid for.

  • Insurance is optional but strongly recommended. Strata is not liable for lost, stolen, delayed, or damaged shipments if insurance is declined.

  • Customers must package goods securely. Strata is not responsible for damage due to inadequate packaging.

  • If an item is unserviceable, service charges will be refunded, but return shipping costs still apply.

Payment & Claims

  • Digital payment is required for mail-in services unless otherwise agreed.

  • Items unclaimed for 90+ days may be considered abandoned.

  • By submitting your goods, you agree to pay all associated fees.

  • Pricing concerns or inquiries must be raised before service. Any policy exceptions must be confirmed in writing or by receipt.

  • Strata does not accept pre-payment for services or products not yet in Strata's possession unless confirmed in writing or by receipt.

  • Please see the General Disclaimer for further information

Discounts, Exceptions & Disputes

  • Strata may extend or discontinue discounts or other benefits at its discretion without written notice.

  • Terms you propose, or terms you claim were accepted by Strata must be in writing or by receipt to be valid.

  • Strata reserves the right to dispute chargebacks and may pursue legal action or collections for unpaid dues.

Legal representation: Drummond and Woodsum, Portland, Maine